Shipping & Delivery

Shipping & Delivery Policy

We aim to get your order to you as quickly and safely as possible. Here’s everything you need to know about our processing times, delivery windows, and shipping costs across the UK.

01

Part One

Processing & Dispatch

How quickly we prepare and send out your order.

1

Order Placed

You receive an order confirmation email with your order number.

2

Dispatched in 48 Hours

We process and dispatch your order within 48 hours (Monday to Friday).

3

Delivered in 3 to 7 Days

Standard UK delivery arrives within 3 to 7 working days after dispatch.

When will my order be dispatched?

Orders placed before 2:00 PM on a working day are typically dispatched the same or next working day. Orders placed after 2:00 PM, at weekends, or on bank holidays will be processed on the next working day.

We dispatch all orders within 48 hours of receiving them. You’ll receive a dispatch confirmation email with your tracking number as soon as your order leaves our warehouse.

How long does delivery take?

Standard UK delivery typically takes 3 to 7 working days after dispatch. Deliveries to remote areas of the Scottish Highlands, Islands, and Northern Ireland may take slightly longer.

Working days are Monday to Friday, excluding bank holidays. We do not currently offer weekend or next-day delivery.

Do you deliver to my area?

We deliver to all addresses within the United Kingdom, including England, Scotland, Wales, Northern Ireland, the Isle of Man, and the Channel Islands.

We do not currently offer international shipping outside the UK. If you are unsure whether we deliver to your postcode, please contact our support team.

02

Part Two

Delivery Charges

Transparent pricing, no hidden fees.

Order Value Delivery Charge Delivery Time
£79 and above FREE 3 to 7 working days
Under £79 £8.00 3 to 7 working days
How is the delivery charge calculated?

Delivery is charged at a flat rate of £8.00 for all orders under £79. Orders of £79 or more qualify for free UK delivery automatically at checkout.

The delivery charge covers packaging, tracking, and insured delivery. It is a single charge per order, regardless of how many items you purchase.

Will I pay customs or import charges?

No. All orders are shipped from within the UK, so there are no customs duties, import taxes, or additional fees for UK addresses. The price you see at checkout is the total price you pay.

Can I change my delivery address after ordering?

If your order has not yet been dispatched, we may be able to update your delivery address. Please email us at support@rthabitat.co.uk as soon as possible with your order number and the correct address.

Once an order has been dispatched, we are unable to change the delivery address.

Your statutory rights are not affected. Under the Consumer Rights Act 2015, if your order is not delivered within 30 days of purchase (or within the agreed delivery time, whichever is earlier), you are entitled to a full refund. This policy is provided in addition to, and does not replace, your legal rights.

Need help with your delivery?

Email our UK support team. We’ll get back to you within 2 working days.

Contact Support