Warranty Policy

Our Warranty Promise

We stand behind every product we make. If something goes wrong with your RTHabitat gear, we’ll put it right. Here’s exactly what’s covered, for how long, and how to make a claim.

Product Warranty Period What’s Covered
RT01 Smart Habitat Controller 1 Year Manufacturing defects, screen faults, Wi-Fi module failure, sensor interface failure
Smart Sockets 1 Year Relay failure, communication module faults, socket contact issues
Temperature & Humidity Sensor 6 Months Reading drift, probe failure, battery compartment contact issues
Heat Mat Sensor (Probe) 6 Months Probe open circuit, abnormal readings
PVC Vivarium 1 Year Structural cracking, door lock failure, panel delamination
Bioactive Vivarium Kit 6 Months Live plant survival (7 days from delivery), clean-up crew survival
Heat Mat / Heat Lamp / UVB Lamp 6 Months Failure to heat, failure to light, ballast failure
Consumables (substrate, décor, water bowls) Not covered No warranty, but covered by our 30-day returns policy
Your statutory rights are not affected. This warranty is provided in addition to, and does not replace, your legal rights under the Consumer Rights Act 2015. If a product is faulty, you may be entitled to a repair, replacement, or refund regardless of this policy.
What is covered?

Our warranty covers defects in materials and workmanship under normal use. This includes:

  • Electronic component failure not caused by misuse
  • Manufacturing defects in the controller, sockets, or sensors
  • Screen faults on the RT01 controller
  • Structural failure of PVC vivariums under normal conditions
What is not covered?

The following are not covered by our warranty:

  • Damage caused by misuse, accident, or modification
  • Water damage, insect ingress, or physical impact
  • Normal wear and tear, including cosmetic scratches
  • Failure caused by incorrect voltage or power surges
  • Consumable items (substrate, décor, water bowls)
  • Damage to live animals or property
How do I make a claim?

To make a warranty claim, please email us at support@rthabitat.co.uk with the following:

  • Your order number or proof of purchase
  • A description of the issue
  • Photos or a short video showing the problem

We’ll respond within 2 working days. If the claim is approved, we’ll arrange a repair or replacement at no cost to you.

How long does a claim take?

Most claims are resolved within 5–7 working days from the date we receive your evidence. If a replacement is required, we’ll dispatch it within 48 hours of approval.

Does the warranty transfer if I sell my product?

Our warranty is non-transferable and applies to the original purchaser only. The warranty period begins on the date of delivery.

Need to make a claim?

Email our UK support team. We’ll get back to you within 2 working days.

Contact Support